Return & replacement policy is acceptable only for the following criteria
- Stain or misprints on major parts
- Hole or tore found
- wrong product dispatched which is completely different from which you orders.
Not acceptable for following criteria
- Slight color Variation is possible due to digital photography / resolution & as per lighting & ur mobile settings.
- Quality issues as We always provide best quality and original product.
- Minor thread pullouts
- Damages or pullouts or holes found in Pallu end or blouse end. It’s a common issue which happens during manufacturing which can be cut down and use it.
- Dying issues between Pallu and Saree joins / border and saree Joins which is common in Tussar or silk sarees.
- Removable stain or spots on sarees especially on White color sarees are not acceptable which might be common manufacturing issues on Sungudi saree collections.
- Ironing or folding issues.
- Purchasing without Product knowledge or material knowledge. As we clearly mention about the product quality and material stuff in our description.
Refund or replacement can’t be provided for the following criteria
- Delay in delivery unless we get proper missing confirmation from our courier department.
- Delay in delivery due to natural calamities or Continuous Government holidays.
Once if Damage Is Acceptable By Dealer/Vendor/Manufacturer For Exchange Then Return Product Should Send Within 24 to 48 Hours With Courier Slip Is Compulsory and Once We Received Return Parcel Then Will Check Same Product Is Available Then Will Send Back Again To Customer And This Shipping Charge Bare By Us. If Same Product Is Not Available Then Customer Can Choose and Order From Currently Available Products And No Refund Strictly.
We are not responsible for the shipping cost if the following criteria happens from ur end and you have to bare the double shipping if,
- Customer refused to take the parcel
- Parcel returned to us due to non serviceable area.
- Customer not provided phone number or if Customer provide wrong address / pincode/ Mobile number
- Customer is unavailable to collect the parcel or If your Mobile number is not reachable while courier person contacts you.
For any returns or missing combo complaint, Unboxing video is Must whomsoever whether you’re customer May be your Relatives, Neighbors or friends and video should be in below mentioned format
While Opening The Parcel📦, Kindly *Take A Clear Single Video 🎥* Start from From & To address and parcel unboxing *Without Cut/Pause/Shaking.* If There Is *Damage/ Missing Item*, Then Send Us Parcel Opening Video For Return *. It’s Very Compulsory* Now. *Hereafter, Don’t Take and Send Too Many Parts of Videos/Photos Are Not Acceptable Strictly.* Also while unboxing we need cuts of all four corners just to ensure the parcel is not already opened.
We are not responsible for the damaged item which you send it to ur customer to other area or state or country on ur own risk without rechecking it. Damage complaints will be accepted within 24hrs after receiving your parcels only for the delivery address provided by you to us.
Only One way Return shipping can be bared by our team for any returns.